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Your name
Email (for follow-up)
Account type
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Free
Base
Pro
Dealer
Other
Where is the issue?
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Website / Dashboard
API
Client Updater (software)
Base IP Uploader (hardware)
DNS Provider Integration
Billing / Checkout
Login / Sign up
Other
Severity
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Low (cosmetic)
Medium (workaround exists)
High (blocking)
Critical (outage / data loss risk)
Is it happening now?
Yes
No
Intermittent
One-line summary
Steps to reproduce (numbered)
Expected result
Actual result
Device ID / Unit name (if applicable)
App/Firmware version
DNS Provider (if applicable)
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Cloudflare
No-IP
Dynu
FreeDNS
DuckDNS
Other
Domain / Hostname impacted
Logs (optional)
Do not include passwords, API tokens, or private keys.
Extra notes
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Tip: Include the exact time it happened so we can match it to server logs.