Privacy Policy

Effective Date: 9-01-2025

Last Updated: 9-01-2025

DNS The World LLC (“DNS The World,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, devices, services, and subscription offerings (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

Account Information: Name, email address, phone number, mailing address, and login credentials.

Payment Information: Payment details are processed by Square, Inc. (“Square”). We do not store full credit card numbers or CVV codes. We may store:

Square-issued payment tokens (used to process subscription charges and refunds).

Last four (4) digits of your card number and the expiration date, used for customer support and reference.

b. Information Collected Automatically

Device Data: Device identifiers, public IP addresses, and related configuration data.

Log Data: When Devices update IP addresses, our servers record update logs (timestamp, Device ID, IP address, and forwarding status).

Usage Data: Interactions with our website or account portal, including browser type, operating system, and general analytics.

c. Information From Third Parties

If you configure our Services to forward updates to external services (e.g., DNS providers), we may collect integration data necessary to perform the forwarding. We are not responsible for the privacy practices of those third parties.

2. How We Use Information

We use the information we collect to:

Provide, operate, and improve our Services.

Process orders, payments, subscriptions, and refunds.

Deliver IP update forwarding to your chosen third-party services.

Communicate with you about your account, subscriptions, and support inquiries.

Troubleshoot issues, monitor system performance, and prevent fraud or abuse.

Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We may share limited information as follows:

With Service Providers: We use trusted providers such as Square to process payments. Square stores full card details and issues us tokens.

With Third-Party Services You Configure: If you connect our Services to an external DNS provider or other third-party service, we forward your Device’s IP updates as instructed.

For Legal Compliance: We may disclose information if required by law, subpoena, or court order, or if necessary to protect rights, safety, or property.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Storage & Retention

Payment Metadata: We store card last 4 digits, expiration date, and tokens from Square for as long as your subscription or account is active.

IP Update Logs: We retain update logs for a reasonable period needed for troubleshooting, service continuity, and compliance.

Account Data: Retained while your account is active. You may request deletion at any time (see Section 8).

5. Data Security

We use technical and organizational measures to protect your data, including encryption, access controls, and secure servers. Sensitive payment data is handled only by Square, which is PCI-DSS Level 1 compliant.

6. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can manage cookies in your browser settings, though some features may not function properly if disabled.

7. Subscriptions & Billing

If you sign up for a subscription, your payment method will be billed automatically at the beginning of each billing period via Square. You can update or remove your payment method and cancel subscriptions in your account dashboard or by contacting support.

8. Your Rights & Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.

Request a copy of your data in a portable format.

Withdraw consent for data processing (where applicable).

Opt out of non-essential communications.

Requests can be made via the contact details in Section 10.

9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it.

10. Contact Information

For questions about this Privacy Policy, contact us at:

DNS The World LLC

Email: [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Material changes will be communicated where required by law.